BigBuny Frequently
Asked Questions

BigBuny strictly enforces a 21 years old minimum age requirement for all players, consistent with Philippine gaming laws and PAGCOR regulations. Any account found to belong to a player under 21 will be immediately suspended and any winnings forfeited. We take age verification seriously to protect minors and maintain a responsible gaming environment.

Go to the Login page and click the "Forgot Password" link. Enter the email address linked to your BigBuny account and we will send you a password reset link. Check your inbox — and your spam folder just in case. The reset link is valid for 30 minutes. If you still cannot access your account, contact our 24/7 live chat support team for assistance.

No. Each player is allowed only one BigBuny account. Creating duplicate accounts is a violation of our Terms & Conditions and may result in permanent suspension of all associated accounts and forfeiture of any balances. If you believe a duplicate account was created in error, contact support immediately to resolve it.

Account verification (KYC) is required before your first withdrawal. You will need to submit a valid government-issued ID — such as a Philippine passport, SSS ID, PhilHealth card, driver's license, or UMID — along with a selfie holding the ID. Verification is usually completed within 24 hours. This process protects your account and ensures all payouts go to the right person.

BigBuny supports a wide range of Philippine payment methods, including:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank, UnionBank
• Over-the-counter: 7-Eleven, Cebuana Lhuillier, M Lhuillier

All transactions are processed in Philippine Peso (₱ PHP). No currency conversion fees apply for local deposits.

The minimum deposit on BigBuny is ₱100 for most payment methods. GCash and PayMaya deposits are processed instantly, so your balance is ready to use within seconds. Bank transfer deposits may take up to 30 minutes depending on your bank's processing time.

GCash and PayMaya deposits are credited instantly in most cases. Online bank transfers (BPI, BDO, Metrobank) typically reflect within 15 to 30 minutes. Over-the-counter payments may take up to 2 hours. If your deposit has not appeared after the expected timeframe, contact our live chat support with your transaction reference number and we will sort it out right away.

Yes. All BigBuny transactions are protected by 256-bit SSL encryption, the same standard used by major banks. Your financial details are never stored on our servers — payments are processed through secure, certified payment gateways. BigBuny also uses two-factor authentication (2FA) to add an extra layer of security to your account.

Log in to your BigBuny account, go to the Cashier section, and select "Withdraw." Choose your preferred payout method — GCash, PayMaya, or bank transfer — enter the amount, and confirm. Make sure your account is fully verified (KYC complete) before submitting a withdrawal request, as unverified accounts cannot process payouts.

BigBuny processes withdrawal requests within 1 to 3 business days. GCash and PayMaya withdrawals are typically the fastest, often completing within a few hours once approved. Bank transfers to BPI, BDO, or Metrobank may take up to 3 business days. Withdrawal requests submitted on weekends or Philippine public holidays are processed on the next business day.

The minimum withdrawal amount on BigBuny is ₱500. There is no maximum withdrawal limit for verified accounts, though very large withdrawals may require additional verification steps for security purposes. BigBuny does not charge withdrawal fees — the amount you request is the amount you receive.

Common reasons for a declined withdrawal include:

• Account not fully verified (KYC incomplete)
• Active bonus wagering requirements not yet met
• Withdrawal amount below the ₱500 minimum
• Payment details entered incorrectly
• Account flagged for security review

If your withdrawal was declined and none of the above apply, contact our support team via live chat with your withdrawal reference number for a full explanation.

BigBuny offers a range of bonuses for both new and existing players. These include a welcome deposit bonus for new registrations, reload bonuses for returning players, game-specific promotions tied to titles like Pearls of Bingo and Monster Mine, and seasonal events around Philippine holidays. Visit the Bonus page for the latest active promotions and their terms.

Wagering requirements (also called playthrough requirements) specify how many times you need to bet your bonus amount before you can withdraw the winnings derived from it. For example, a ₱500 bonus with a 20x wagering requirement means you need to place a total of ₱10,000 in bets before the bonus funds become withdrawable. Full wagering terms for each bonus are listed on the Bonus page.

No. Bonus funds cannot be withdrawn directly — they must first meet the applicable wagering requirements. Once the wagering requirement is fulfilled, the bonus funds convert to real-money balance and become fully withdrawable. Your account dashboard shows your current wagering progress so you always know how close you are to unlocking your bonus winnings.

Most BigBuny bonuses are credited automatically when you meet the qualifying conditions — such as making a minimum deposit or registering a new account. Some promotions require a bonus code, which you can find on the Bonus page. Enter the code in the designated field during deposit. If a bonus was not credited as expected, contact live chat support within 24 hours of the qualifying action.

BigBuny currently offers six games: Pearls of Bingo, MT Live, Monster Mine, 24 Hour Grand Prix, Star Fishing, and European Roulette Pro. Each game is available on both desktop and mobile. Visit the Game page for a full overview of all available titles.

Yes. All BigBuny games use certified Random Number Generation (RNG) technology to ensure every outcome is completely random and fair. The RNG systems are regularly audited by independent testing bodies. Live dealer games like MT Live use real-time video feeds with professional dealers, providing full transparency on every hand and spin.

Absolutely. All BigBuny games are fully optimised for mobile play. You can access them through your mobile browser or download the BigBuny app for the best experience. The app is available for both Android and iOS and is free to download. It is designed to run smoothly on Globe, Smart, and DITO connections across the Philippines.

Bet limits vary by game. Generally, BigBuny games start from as low as ₱1 per round for casual players, with higher limits available for experienced players. Specific minimum and maximum bet amounts are displayed within each game interface before you place a bet. This ensures you can always play within your personal budget.

Yes. BigBuny provides several responsible gaming tools accessible from your account settings:

• Deposit limits — set daily, weekly, or monthly deposit caps
• Session time reminders — get notified when you have been playing for a set duration
• Self-exclusion — temporarily or permanently suspend your account
• Reality checks — periodic pop-ups showing your session time and net balance

Visit our Responsible Gaming page to learn more and activate these tools.

You can request self-exclusion directly from your account settings under the Responsible Gaming section. Choose a temporary exclusion period (1 week, 1 month, 3 months, 6 months) or a permanent exclusion. During self-exclusion, you will not be able to log in, deposit, or play. If you need immediate assistance, contact our live chat support team and they will process your self-exclusion request right away.

If you or someone you know is struggling with gambling, help is available. BigBuny encourages players to reach out to responsible gaming support organisations in the Philippines. PAGCOR operates responsible gaming programs for Filipino players. You can also speak to our support team at any time — we are here to help, not just to take bets. More information and resources are available on our Responsible Gaming page.