Your privacy matters to us. This Privacy Policy explains what personal data BigBuny collects, how we use it, and the rights you have as a registered player on our platform.
These highlights summarise key points — please read the full policy below for complete details.
BigBuny collects personal data that is strictly necessary to operate your account, process transactions, verify your identity, and comply with applicable Philippine regulations. We do not collect data beyond what is required for these purposes.
BigBuny does not sell, rent, or trade your personal information to third parties for marketing purposes. Your data is used solely to provide and improve the BigBuny platform experience for you as a registered player.
All personal data and financial information stored by BigBuny is protected using industry-standard encryption and security protocols. Our security team monitors the platform around the clock to safeguard your account and data.
As a BigBuny player, you have the right to access, correct, and request deletion of your personal data, subject to applicable legal and regulatory retention requirements. Contact our support team to exercise these rights at any time.
BigBuny uses cookies and similar technologies to improve platform performance, remember your preferences, and analyse usage patterns. You can manage your cookie preferences through your browser settings at any time.
BigBuny's data practices are designed to comply with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its implementing rules and regulations, protecting the privacy rights of all Filipino players on the platform.
BigBuny ("we," "us," or "our") is committed to protecting the privacy and personal data of every player who registers and uses the BigBuny online gaming platform at bigbuny.net and its associated mobile applications. This Privacy Policy describes how BigBuny collects, uses, stores, shares, and protects your personal information in connection with your use of the platform.
This Privacy Policy is issued in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173), its Implementing Rules and Regulations, and other applicable data protection laws and regulations in the Philippines. By registering a BigBuny account or continuing to use the platform, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your personal data as described herein.
If you have any questions about how BigBuny handles your personal data, or if you wish to exercise any of your data privacy rights, please contact our Data Privacy Officer using the contact details provided in Section 12 of this Policy.
BigBuny collects personal data from you in the following categories, depending on how you interact with the platform:
| Category | Examples | When Collected |
|---|---|---|
| Identity Data | Full legal name, date of birth, government-issued ID number, nationality | Registration and KYC verification |
| Contact Data | Email address, mobile number, residential address (city, province) | Registration and account updates |
| Financial Data | GCash number, PayMaya account, bank account details (BPI, BDO, Metrobank), transaction history | Deposits, withdrawals, and payment verification |
| Technical Data | IP address, device type, browser type, operating system, session logs | Automatically upon platform access |
| Usage Data | Games played, wagers placed, session duration, bonus usage, login history | Automatically during platform use |
| Communications Data | Customer support chat logs, email correspondence, feedback submissions | When you contact BigBuny support |
| Verification Documents | Scanned copies of valid ID (e.g., PhilSys ID, passport, driver's licence), proof of address, selfie verification | KYC and withdrawal verification |
BigBuny does not intentionally collect sensitive personal information beyond what is required for identity verification and regulatory compliance. Where sensitive data is collected (such as government ID numbers), it is handled with the highest level of care and stored using appropriate security measures.
BigBuny uses the personal data we collect for the following specific purposes:
BigBuny will not use your personal data for any purpose that is incompatible with the purposes listed above without first obtaining your explicit consent or as otherwise required by applicable law.
BigBuny processes your personal data on the following legal bases under the Philippine Data Privacy Act of 2012 and applicable regulations:
BigBuny does not sell, rent, or trade your personal data to third parties. We may share your personal data with the following categories of recipients only where necessary and in accordance with this Privacy Policy:
Where BigBuny engages third-party data processors, we ensure that appropriate data processing agreements are in place and that all processors maintain data security standards consistent with applicable Philippine data protection law.
BigBuny uses cookies and similar tracking technologies on the platform to enhance your experience and support platform operations. The following types of cookies may be used:
You can manage or disable non-essential cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of the BigBuny platform. For detailed instructions on managing cookies in your specific browser, please refer to your browser's help documentation.
BigBuny retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine law and regulatory obligations. The following general retention periods apply:
Upon expiry of the applicable retention period, BigBuny will securely delete or anonymise your personal data in accordance with our internal data disposal procedures. Where data is anonymised rather than deleted, the resulting anonymised data may be retained indefinitely for analytical purposes.
Under the Philippine Data Privacy Act of 2012 and applicable regulations, you have the following rights in relation to your personal data held by BigBuny:
Please note that certain rights are subject to limitations and exceptions under applicable Philippine law. For example, BigBuny may be required to retain certain data for regulatory compliance purposes even where a deletion request is received.
BigBuny takes the security of your personal data seriously and implements a range of technical and organisational measures to protect your information against unauthorised access, disclosure, alteration, or destruction. These measures include:
Despite our best efforts, no data transmission over the internet or electronic storage system can be guaranteed to be 100% secure. If you have reason to believe that your BigBuny account has been compromised, please contact our support team immediately.
The BigBuny platform is strictly intended for adults aged 21 years and older. BigBuny does not knowingly collect personal data from individuals under the age of 21. If you are under 21 years of age, you are not permitted to register for or use the BigBuny platform.
If BigBuny becomes aware that personal data has been collected from an individual under the age of 21 without appropriate parental or guardian consent, we will take immediate steps to delete that data and close the associated account. Any deposits made by an underage player will be returned in accordance with applicable law, and any winnings will be forfeited.
Parents and guardians are encouraged to use parental control software to prevent minors from accessing online gaming platforms. BigBuny supports responsible gaming initiatives and takes its obligations regarding the protection of minors very seriously.
BigBuny reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or regulatory requirements. The most current version of this Privacy Policy will always be available on the BigBuny platform at bigbuny.net/privacy-policy.
Where changes to this Privacy Policy are material — meaning they significantly affect your rights or how your personal data is processed — BigBuny will provide advance notice to registered players via the email address associated with their account or through an in-platform notification, at least fourteen (14) days before the changes take effect.
Your continued use of the BigBuny platform following the effective date of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with the updated Privacy Policy, you should cease using the platform and may request account closure by contacting our support team.
If you have any questions, concerns, or requests relating to this Privacy Policy or BigBuny's handling of your personal data, please contact our Data Privacy Officer. You may also use these contact details to exercise any of your data privacy rights as described in Section 8 of this Policy.
BigBuny's customer support team is available 24 hours a day, 7 days a week via live chat in the BigBuny app and on the website. For data privacy-specific enquiries, you may also reach us by email:
General Support
Data Privacy Enquiries
These email addresses are displayed as plain text for reference only and are not clickable links.
BigBuny will acknowledge all data privacy requests within five (5) business days and will endeavour to resolve all requests within thirty (30) days of receipt. Where a request is complex or involves a large volume of data, we may extend this period by a further thirty (30) days, in which case we will notify you of the extension and the reasons for it.
If you are not satisfied with BigBuny's response to your data privacy request or complaint, you have the right to escalate the matter to the National Privacy Commission of the Philippines.
Your data is protected. Your privacy is respected. Now enjoy the games — 21+ only, please play responsibly.
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